In this episode of PAGCAST, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Platform Alliance Group, host Melody Mugari welcomes Kristina Fox, Community Pharmacist, and Pharmacy owner, Complete Care Pharmacy, Rosny Park. Listen to the episode to understand Kristina’s journey in reshaping the Pharmacy landscape and her innovative approach to revolutionizing patient care and accessibility.
Topics Covered
• Challenges facing the Pharmacy profession
• Evolution of the Community Pharmacy sector
• Implementing the Complete Care model
• Integration of digital workflow solution – Excipients
• Transformative changes in staff culture and workflow efficiency
• Integration of plant-based medicine in the Pharmacy
• Comprehensive healthcare services beyond traditional roles
• Expansion and vision of the “Complete Care” model
Important Time Stamps
• Industry Struggles: Revamping the Pharmacy Profession’s Future (5:11 – 7:30)
• Revamping Community Pharmacy: Adapting to Changing Patient Expectations (8:28 – 9:48)
• Pharmacy Reinvented: A Glimpse into Complete Care Services (9:56 – 15:02)
• Patient-Centric Pharmacy: Enhancing Healthcare Services with Seamless Efficiency (16:03 – 27:32)
• The Power of Excipients: Enhancing Patient Anonymity and Pharmacy Efficiency (27:42 – 31:35)
• Beyond the Quiet: The Impact of Enhanced Workflow on Prescription Handling (31:43 – 32:53)
• Reinventing Work Habits for a More Efficient and Stress-Free Environment (33:25 – 36:00)
• Empowering Community Wellness: The Impact of Specialized Pharmacy Services at Complete Care Pharmacy (36:02 – 42:57)
• Staff Passion, Patient Impact: Fostering Empowerment and Specialization in Community Pharmacy (43:21 – 46:42)
• The Future of Community Pharmacies: Expanding Kristina Fox’s Vision for Complete Care Across Australia (47:07 – 49:57)
• The “Complete Care” Approach: Kristina Fox’s Strategy to Build a Patient-Centric and Progressive Pharmacy Model (51:00 – 52:58)
• Kristina Fox’s Mission to Make Quality Healthcare Accessible for All (53:27 – 55:36)
Useful Links
Complete Care Pharmacy | Website
The Platform Alliance Group | LinkedIn
The Platform Alliance Group | Website
Chemist Discount Centre (CDC) | Website
