Pharmacy Career, Resource & Training with Kavita Nadan

When you Grow People, You Grow Business

January 19, 2023

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In this episode of Pharmacy View Podcast’s Pharmacy Career, Resource & Training, host, Kavita Nadan, Pharmacist, and Founder at Locumate, is joined by Chantelle Turner, a Pharmacist Leadership and Business Coach at TURN Pharmacy Leadership. The two talk about the importance of being self-aware to help oneself and others in the community, the need to develop high-performance culture, and how emotional intelligence and authenticity will be at the core of Pharmacies of the future.

Chantelle, as both a Pharmacist and a Pharmacist Leadership Coach, wants to help people grow their leadership skills to become more confident, positive, and resilient for themselves and for others in the community. Chantelle reminisces that there were two important factors that encouraged them to pursue coaching for Pharmacists:

One, Chantelle started in the Pharmacy at a young age and for people to take them seriously they needed to gain trust from their team and also the community. Chantelle found that leadership skills and being able to communicate effectively was at the core of that.
Secondly, when Chantelle got a Pharmacy Manager’s job they realized that even though the store was doing fairly well, there was a level of disengagement in the team members. Chantelle’s leadership coaching was meant to help do away with that sense of disengagement.

Overall, what Chantelle came to understand pretty early on was that the problem did not lie with the technical skills in the Pharmacies but in the life skills of the people who were running the Pharmacies. It had more to do lack of trust, confidence, self-worth, and the intrinsic belief that they could do something more than what they were already doing. Chantelle then realized that by helping Pharmacists they were able to create a ripple effect as those Pharmacists would then show up and communicate with others and teach them how they could positively influence themselves and the people around them.

Pharmacy View Podcast · Ep 65 Chantelle Turner With Kavita Nadan

Through coaching, Chantelle has been able to help people get out of their own way and tap into what they already know to make a difference in themselves, their workplaces, and their communities.

Chantelle leans in heavily on the importance of being emotionally intelligent and self-aware as a Pharmacist. Being self-aware helps with taking control of how one wants to show up in the society as opposed to being on the backfoot and only ever reacting to whatever is in front.

Talking about the values that guide Turn Pharmacy Leadership, Chantelle emphasizes how the business is an extension of who they are as a person. And so, the values are:

Mastery
Growth

And they explain how TURN is an acronym for TRUST, UPSKILL, REIGNITE, NURTURE—all of which underpin their virtues. Chantelle adds how it is about both technical as well as life skills because when you grow people, you grow business.

Moving on to learnings, Chantelle emphasizes the following as being the forerunners:

Trust the process (you are where you need to be)
Focus on internal wins and external wins will follow

Chantelle furthers the role that mentors and coaches play in the lives of people. These people are needed to help us step out of our comfort zones and look at things from different viewpoints. They even call a coach a mirror—a neutral surface that not only reflects and highlights the parts that we are not seeing but also those that we are choosing to ignore. As they rightfully say, coaching is not about massive epiphanies but instead about making small changes.

When asked about the Pharmacist of the future, Chantelle highlights that they need to have the following skills:

Chantelle’s lifelong mission remains to connect with anyone and everyone in the Pharmaceutical Industry and help them become emotionally intelligent, confident, positive, and resilient by imparting them the needed knowledge and tools.

Topics Covered

Importance of leadership coaching
Technical problems Vs problems with life-skills
Importance of being self-aware
Mastery and growth as the values to drive business
Lessons learned
Success stories
Pharmacist of the future
Course for Pharmacy students

Key Quotes (Time Stamps)

“I am first and foremost a Pharmacist and also a Pharmacist Leadership Coach. I help people through my business—Pharmacists and key personnel, predominantly in community Pharmacy but also in the other varied-many spheres of the Pharmacy. I help to grow their leadership skill to become confident, positive, and resilient leaders for themselves and others as well. And the reason why I do this is because I believe this is the foundation of successful individuals, workplaces, and community.” (1:30 – 2:10)

“I needed to find ways pretty quickly to able to positively influence the situation so that I could build trust and I could gain respect. And I found that leadership skills; and being able to more effectively communicate was definitely one of those things.” (4:05 – 4:22)

“I think the real realization came when I got a Pharmacy Manager’s job. It was a great store and the store was functioning really well in the sense of profitability and workflows but there was something missing. And one of them was—there was a level of disengagement. People were spending time in the store but they weren’t invested in the store. So, what that meant was that change was really hard to come by, it didn’t stick, everyone was out for themselves, and there were silos of information between the dispensary, Pharmacy assistants, back counter, and front shop. And that was really draining.” (4:25 – 5:09)

“I realized, via helping to pass this information on to the Pharmacists and the interns that were coming through, that the way in which they were able to show up and communicate with others and how they could positively influence themselves and the people around them was life-changing.” (6:25 – 6:42)

“Helping people get out of their own way and tapping into what they already know to be able to move forward in their career—that sounds really for me.” (6:59 – 7:08)

“I feel that we are only as good as our human capital in our businesses.” (11:51 – 11:54)

“Growth is about being able to challenge myself to step outside the comfort zone, to be able to acknowledge that challenges are growth opportunities, and being able to help others with that. I have said many-many times—you grow people, you grow business.” (12:22 – 12:41)

“The thing that really stood out to me is that sometimes it is so obvious. But the thing is we need a coach or a mentor to be able to help us step outside and look at the issue from a different viewpoint.” (19:19 – 19:33)

“Coaching is about having someone who will 100% listen to you and almost act like a mirror—something that is quite neutral—to reflect back and highlight the parts that you might not be seeing or that you are choosing to ignore as well.” (20:46 – 21:04)

“The combination of mentor and coach can be a really powerful duo to help tap into that internal insight and reflect back as that neutral mirror, and also get that extra view and perspective from someone who has been there and done that before.” (21:41 – 21:57)