In this episode of Pharmacy View Podcast’s Full Scope Pharmacy Leadership stream, host, Chantelle Turner, a Pharmacist Leadership and Business Coach at TURN Pharmacy Leadership, is joined by Jacob Warner, CPD Manager at the Pharmaceutical Society of Australia. Join the conversation as Jacob shares their unique journey in the Pharmaceutical field, leading the reshaping of Pharmacy standards, and navigating the intricacies of project management with transparency and adaptability at the forefront. Discover the challenges, triumphs, and valuable insights into the collaborative process of defining standards for the dynamic pharmacy profession.
Jake starts the conversation by sharing about their diverse journey into the Pharmaceutical field, spanning academia, clinical Pharmacy, and publishing. As the project lead in reshaping Pharmacy standards, Jake highlights the collaborative efforts, inclusivity, and evolving goals of the project, resulting in a comprehensive set of standards applicable to all Pharmacists.
Diversity and inclusivity take center stage as Jacob discusses their transparent approach to shaping Pharmacy standards. They underline the importance of varied perspectives, setting the scene for each meeting, and documenting contentious points, ensuring everyone’s voice is heard. The utilization of online platforms facilitates extended discussions, fostering an environment valuing diverse opinions beyond limited meeting times.
Jacob then details the challenges of revising Pharmacy standards, emphasizing the need for a contemporary and applicable approach. Unexpectedly transformative, the project aligns standards with the medicine management cycle. Jake’s commitment to transparency is evident as they navigate through substantial changes, leading to a lengthy but valuable process marked by continuous modifications.
Project management intricacies are revealed as Jacob discusses the dynamic nature of chairing meetings. The importance of adapting to each chair’s style, maintaining clear aims, and addressing points of contention is underscored. Challenges faced in writing standards are illuminated, highlighting the learning curve and the focus on consistency and clarity in communication.
Jacob’s approach to project management involves leveraging online collaboration tools and maintaining a clear project timeline. The adaptability and flexibility of the Pharmacy profession are emphasized, aligning standards with daily frontline practices and recognizing the skills Pharmacists already possess.
Closing the loop in discussions is Jacob’s key to progress, ensuring continuous dialogue, transparent decision-making, and alignment with project goals. Their leadership toolbox includes the essential tool of transparency, fostering collaboration where everyone’s voice is valued.
Topics Covered
- Jacob Warner’s career journey
- Leadership in Pharmacy standards
- Diversity and inclusivity in standards development
- Challenges in revising Pharmacy standards
- Transparency and collaboration in project management
- Balancing differing opinions
- Continuous monitoring and documentation
- Project management tools and adaptability
- Clarity and focus in collaborative projects
Key Quotes (Time Stamps)
- “I found a bit of a niche in terms of clear, concise communication and education, and I really enjoyed the clinical thing, and I use a critical part of your brain as well, or knowledge. And then, I just applied for a role at the PSA. I was working in the practice support team with guidelines and APF and then moved into CPD role.” (3:24 – 3:44)
- “We had an internal working group, a project advisory group which gave the oversight to the whole project and we had standard review groups made up of different Pharmacists as well as consumers. So, there were three separate standard review groups, and we also had an external, not-Pharmacy-related digital company to produce the implementation program and an external writer that helped with the content as well. So, I guess my role was to bring all the groups together and make sure we were all going to achieve the aim we all were trying to achieve.” (5:11 – 5:46)
- “We really wanted to put together groups with people from different areas of Pharmacy. So, imagine taking a slice across the whole profession and taking a bit from each part and then putting them all together into one room to discuss different standards so that we could really get a good product at the end that applied to all Pharmacists and all practice settings.” (6:36 – 6:56)
- “We needed everyone to understand why we got to where we were because the standards are being developed by the whole group. It’s a collaborative effort.” (17:53 – 18:00)
- “We wanted the standards to empower Pharmacists to be able to practice the full scope, to make changes to your practice to go into areas you may not be in or introduce new services, for example. So, the standards were specifically written the way they have been written to make it quite clear to give Pharmacists the ability and confidence to practice to full scope and take on new challenges.” (32:33 – 32:58)
- “We know the profession is changing. There are a lot of changes happening now, and there’s more to come in the future as well. So, we’re really hoping the standards are the building blocks of the foundation that can help advance the profession in that way.” (33:00 – 33:09)
Social Media Clips (Time Stamps)
- From Academia to Publishing: Jacob Warner’s Road to Pharmacy Leadership (2:47 – 3:50)
- The Big Shift: Jacob Warner on Crafting Inclusive Pharmacy Standards (3:53 – 5:56)
- Meeting of Minds: Jacob Warner’s Journey to Amplify Every Pharmacy Voice (7:50 – 11:05)
- Revitalizing Pharmacy: From Quick Touch-Up to Total Overhaul (12:33 – 15:20)
- Closing the Circle: Jacob Warner’s Secrets to Transparent Standard Development (15:55 – 20:47)
- From Confusion to Clarity: Jacob’s Standardization Triumph (21:24 – 23:50)
- Flex and Adapt: Jacob’s Recipe for Future-Ready Pharmacy Standards (23:56 – 26:50)
- Navigating Standards: Jacob Guides Pharmacists to Optimal Patient Outcomes (29:18 – 33:09)
- Voices Heard, Path Clear: Jacob’s Approach to Project Precision (33:11 – 35:28)
- Jacob Tool of Choice: Transparency for Successful Collaboration (36:02 – 37:36)
Useful Links
Pharmaceutical Society of Australia | LinkedIn
Turn Pharmacy Leadership | LinkedIn
Turn Pharmacy Leadership | Website
Email Chantelle Turner: cs.turner@bigpond.com
