On this episode of the Pharmacy View podcast, our guest is managing partner from Chemist Discount Centre in Endeavour Hills – Pharmacist Kavita Nadan. During the episode, Kavita discusses the future of Pharmacy innovation and the importance of keeping an open mind and being receptive to change as it comes.
Kavita discusses her background and how she developed a passion for the intersection of IT in the Pharmacy space. Using the example of how Netflix disrupted the marketplace, Kavita explains how the future of and evolution of Pharmacy operations requires an open mind and the ability to be more comfortable with taking risks. By necessity Pharmacists are naturally risk adverse, which isn’t necessarily a bad thing in that profession but in order for the profession to evolve there has to be room for new ideas and unexpected challenges and failures.
One example of this came to the forefront recently as COVID-19 posed new challenges for helping patients. Kavita explains how e-scripts are developing and have the potential to increase privacy for patients as well as become more reliable than traditional faxes. It’s a work in progress but a good Pharmacist can find a way to overcome those problems and challenges that arrive in order to deliver a better patient experience. As she writes in her blog, Kavita believes the future is now, and in order to move forward as a profession we really need to start thinking this way and embracing it instead of maintaining the status quo.
Topics Covered:
- Kavita Nadan’s background
- Understanding how IT changes the landscape and challenges norms
- Digital Era of Pharmacy
- Fred NXT software
- Embracing change in the industry and taking risks
- What’s next – what does the future look like?
Key Quotes (Time Stamps):
- “If we’re talking about a change in mindset, we have to have this open to change open to failure and obviously not at the detriment of our customers ever but the ability to be open to new things.” (12:17)
- “We were the ones in the battle zone so we had to be able to feel comfortable and know that this product is going to be able to do what we needed to do.” (13:47)
- “Put your hand up and say, hey let’s do it because then you can understand the in and out of it and can help to shape that product to how you think it will best fit your store or your environment or your industry.” (16:06)
Social Media Clips:
- Digital era of pharmacy (9:37- 9:57)
- Embracing Change (17:40-18:00)
- Things keep evolving – Met Advisor example ( 21:57 – 22:51)
Connect with Scott
- LinkedIn: https://www.linkedin.com/in/scottcarpenter-evbc
- https://shopfrontsolutions.com.au/
- https://aerion.com.au/
Connect with Kavita:
- Kavita’s LinkedIn
Referred links:
