In this episode of the Pharmacy View Podcast, Founder Host Scott Carpenter is joined by Natalie Sirianni, Director & Officer in Effective Control of Attain Pty Ltd, Director of Musculoskeletal Australia, and a Board Member of the Australian Institute of Business Brokers (AIBB). As a leading expert in Pharmacy business brokerage, Natalie offers a deep dive into the current trends and transformations… Read more: Pharmacy Valuations & Trends: What’s Hot in the Industry?

In our 100th episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC, interviews Michael Beck, Director of Med-ID for Australia and New Zealand. Michael shares their entrepreneurial journey from small business beginnings to spearheading innovation in the Pharmacy industry with SynMed robots. Join the two as they explore the transformative impact of automation and the future of medication safety and pharmacy operations.… Read more: Pioneering Pharmacy Tech: Michael Beck’s Journey with SynMed

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC welcomes John Shanks, the Lead Pharmacist for Antimicrobial Stewardship at the Far West Local Health District and the Director of Kraken Coding. Listen in to understand John’s journey from Pharmacy to tech and how they create groundbreaking solutions for clinical decision support. Pharmacy View Podcast · EP 83 – Pharmacist Turned… Read more: Pharmacist Turned Techie, John Shanks, Revolutionizes Healthcare

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC, interviews Carolyn Rimmer, National Training Specialist at Sigma Healthcare. Listen to this episode to discover the secrets to thriving in the evolving world of pharmacy and the critical role of training, even amidst unprecedented challenges. Carolyn is a seasoned Pharmacy professional with a rich history in the field. Carolyn’s… Read more: Companion Selling Crucial for Pharmacies to Maintain Profitability and Customer Loyalty

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC, engages in a lively conversation with guest Michael Alexander, who is set to become the podcast’s future host. Michael is a Pharmacist, an entrepreneur, a digital health enthusiast, and, next episode on, a podcaster. He is the Co-Founder of Audrie, an AI-based service that helps people improve their communications… Read more: Innovation Overdrive: How Tech is Reshaping the Pharmacy Landscape

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC talks to Jenny Kirschner, Founder of Pharmacy Addressing Loneliness and Social-isolation (PALS) and National Health Services Pharmacist with a major Australian Pharmacy Group. With over 20 years of experience in the healthcare and pharmacy sector, Jenny brings much-needed insight into the overarching problem that loneliness has become, especially in the… Read more: E67 Pharmacy: An EElixir for Loneliness

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC talks to John Thornett, Owner, Peak Strategies (WA) Pty Ltd, a Chartered Accountant, and a Pharmacy Expert. Listen to the episode to learn about how the qualified and professional team at Peak Strategies has been helping Pharmacy owners across Australia.   Having started off as a Chartered Accountant, John recounts the story of… Read more: E66 Automate the Repetitive with Technology

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC is joined by Sarah Rendell, Head of Marketing and Communications, Peak Strategies (WA) Pty Ltd. Listen in as the two of them talk about the need for marketing in the Pharmaceutical Industry and how teams need to be leveraged to deliver results.  Sarah, in their own words, is a lover… Read more: E64 Leverage Your Pharmacy Team to Meet Marketing Goals

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC is joined by co-host Kavita Nadan and guest Lisa Golden, Managing Director & CEO of Kizmet Capital. Please take a listen as the three of them talk about the changing world of careers in Pharmacy and Lisa’s drive to repower Pharmacy Finance. Lisa… Read more: E62 Funding the Right Pharmacy at the Right Price for the Right Person

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC, sits with Yvette Anderson, Clinical Pharmacist, Business Founder, and Consultant. In this episode, they talk about The Spectrum Pharmacist and how Yvette’s life as such has given a sense of direction to what they do on a professional level. Yvette grew up in… Read more: E61 The Spectrum Pharmacist

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC, has an exciting conversation with Lucy Walker, Owner of Terry White Chemmart Pharmacy, Goondiwindi. Listen in as the two of them chat about how technology can be used to increase efficiencies across the Pharmaceutical Industry with the goal of better serving the health… Read more: E60 Robots & Drones in Pharmacy

Andrew Pattinson is the Head of Innovation for newly merged The Platform Alliance Group and in this episode of the Pharmacy View Podcast, talks to host Scott Carpenter, EVBC about the journey of the group and how technology has been pivotal to that. Andrew has had a long and proud history in Pharmacy. The son of… Read more: E59 Technology strengthening Independent Pharmacies in Australia

This episode of Pharmacy View Podcast with host Scott Carpenter, EVBC features guest Luke Renehan, CEO and Founder at VaxApp, an immunisation and diagnostic management platform delivering health services at community clinics, pharmacies, aged & disability care facilities, workplaces and schools. Luke shares how the platform was designed to safely vaccinate more people in less… Read more: E58 VaxApp helping reduce the spread of infectious Diseases

Asad Mehmood is a Pharmacist, a Medicinal Chemist, a Pharmacy Trainer and a KAPS Coach and in this episode of the Pharmacy View Podcast, talks to host Scott Carpenter, EVBC about the journey as a OS Pharmacist coming to Australia, the work being done with the Pharmacy Guild of Australia and as a KAPS Coach.… Read more: E57 Connecting Overseas Pharmacists with Australian Pharmacies

This episode of the Pharmacy View Podcast features Pharmacist Anna Barwick, Director, PharmOnlineAu, an advisory service that aims to provide Australians with 24/7 remote access to registered, experienced Pharmacists via telehealth consultations. Listen in as host Scott Carpenter, EVBC talks to Anna about taking the Dispensary online and what possibilities it holds in the near… Read more: E56 24/7 Pharmacist Advice with the PharmOnline Platform

In this episode of the Pharmacy View Podcast host Scott Carpenter, EVBC is joined by Phillip Chapman, Director/Founder at Lease1, Australia’s leading Retail Shop Lease specialist, providing a unique tenant-only representation service to ensure retailers achieve the best commercial outcomes on their leases. Listen in to the episode to learn more about how the lease1… Read more: E55 Leveraging Time with Lease1 Technology

In this episode of Pharmacy View Podcast, host Scott Carpenter, EVBC talks to the dynamic duo of Kavita Nadan and Surge Singh about their Locumate Platform/APP where Locums can find the perfect shifts, get paid on time and access additional educational resources to help them grow their career as pharmacists. This is their second episode… Read more: E54 Locumate: Technology Solution for Pharmacy Team Resourcing

In this episode of the Pharmacy View Podcast host Scott Carpenter, EVBC talks with Beshara Dafesh, founder and CEO of LeaseIQ, a platform that helps Pharmacy owners manage and keep up to date with their property portfolios and leases. Beshara has had over two decades of experience in various sectors—retail, healthcare, QSR, andtelecommunications. He has… Read more: E53 Manage Your Pharmacy Lease Portfolio with the LeaseIQ App

In this episode of the Pharmacy View Podcast, we are joined by Brad Butt, Founder and Lead Pharmacist at Mens Health Downunder. Listen in as he and host Scott Carpenter, EVBC talk about how this experienced Pharmacist has followed his passion and provides competent professional services with a particular focus on men’s Urological health and… Read more: E52 Technology helping prioritise Men’s Health in Pharmacy

This episode of Pharmacy View Podcast features Jeff Vassel as he and host Scott Carpenter, EVBC have an insightful conversation about how data can be used to facilitate better business decision making and thereby achieve improved sales performance. Jeff is the Global Business Development Manager at Geotech Information Services, a company which offers cutting edge… Read more: E51 Helping Retailers use Data Science to improve Sales Results

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC  talks to Tod O’Connor, CEO & Founder, My Pharmacy Appraisal. My Pharmacy Appraisal (MPA) offers Australian Pharmacy owners the ability to better understand their business through an online assessment and valuation platform which is unique, pragmatic and cost-effective. Tod has a background in… Read more: E50 Understand your Pharmacy Business with the My Pharmacy Appraisal online platform

Listen to this episode of the Pharmacy View Podcast, where host Scott Carpenter, EVBC talks with Noel Fosbery, Director, EasyDose Dispensing Solutions and Max Mito, Co-Founder / CEO at StrongRoom AI. While EasyDose is a program for pharmacies providing Opioid Replacement Pharmacotherapy Solutions, StrongRoom AI is an Artificial Intelligence-driven controlled drugs management platform aimed at… Read more: E49 Easy Dose and StrongRoom AI Merge

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC  and guest Bruce Hultgren talk about the correlation between productivity and an individual’s wellbeing. Bruce is the Founder and CEO of theGOYA.life, a world-class app that guarantees improvement in staff wellbeing and productivity. Bruce is a former NBL basketballer and has worked for… Read more: E48 Team Wellbeing Productivity and Personal Development Technology

In this episode of Pharmacy View Podcast, host Scott Carpenter, EVBC is joined by Kev Ryan, Lead Advisor at pharmacy.forsale, a platform that facilitates the listing and selling of pharmacies globally, without any involvement of brokers and payments of commissions. The platform acts for buyers who can connect with sellers in a private and off-market… Read more: E47 Bringing Pharmacy Sellers & Buyers Together

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC is joined by Alex Ferguson, CFO / COO at Evolt IOH, a technology driven health and wellness company that is powering connected and digital health. Listen in as the two talk about this end-to-end digital solution that takes an evidence-based approach to its… Read more: E46 The Perfect Blend of Health & Technology

This episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC is joined by Jess Ly and  Eric Moschietto-Fransa and they talk aboutPharmX, the most extensive network of community Pharmacies and suppliers throughout Australia and New Zealand. Jess was a full-time Community Pharmacist before she found joy in the digital health field. Still a Community… Read more: E45 Business Connectivity and Efficiency

Listen to this episode of Pharmacy View Podcast where host Scott Carpenter, EVBC sits with Pharmacist Mark Feldschuh to learn more about Mark’s journey in the Pharmaceutical industry. Having owned a Pharmacy for over three decades, Mark is passionate about the industry. Over the course of time, Mark learned from a whole lot from people:… Read more: E44 Systems for Management and Risk Mitigation

This episode of the Pharmacy View Podcast features a wonderful conversation between host Scott Carpenter, EVBC and guest Norman Thurecht, Partner, Pitcher Partners. Pitcher Partners is an association of independent full-service accounting, audit and advisory firms with advisory experts from accounting and business sharing insights about issues impacting family-controlled and privately owned businesses, high net-worth… Read more: E43 Drive business efficiencies with data & technology

This episode of the Pharmacy View Podcast, features Julian Sallabank, Chief Executive Officer and Managing Director at Corum Group Australia alongside host Scott Carpenter, EVBC. Take a listen as the two of them talk about Julian’s eventful career, how the Australian Pharmaceutical Market sits on a bed of opportunities, and how technology can be leveraged… Read more: E42 Strengthening Digital Health Initiatives

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC is joined by Tracee Blythe, Advisor and Educator at Tracee Blythe Consulting. An experienced naturopath and a leader in the complementary medicine industry, Tracee, talks about her running a diverse business with a simple mission: to improve the health of everyone in the… Read more: E41 Naturopathy & Complementary Medicine Training Technology

This episode of the Pharmacy View Podcast features Nader Mitri, General Manager PharmaPrograms. Listen in as host Scott Carpenter, EVBC and Nader talk about the evolution of technology used in Pharmacies and what the future holds for PharmaPrograms helping patients receive more value from their Health journey.  Having spent 18 years in the Pharmacy industry,… Read more: E40 Technology to Connect Manufacturer Products with Pharmacists

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC talks to the charismatic duo of Pharmacist Kavita Nadan and Tech Wizard Surge Singh about their Locumate platform, the goal of which is to create efficiency between Pharmacy Teams and Locums in Australia. With Locumate, Locums can find the perfect shifts, get paid… Read more: E39 Locumate Pharmacy Tech Platform

In this episode of the Pharmacy View Podcast, Host Scott Carpenter, EVBC is joined by  Dr. Ganesh Naidoo,Co-founder and CEO at Medmate, a conformant software product for e-prescribing that lets the user access over 1000 pharmacies across Australia at the click of a button. While over the last year and half of all businesses have… Read more: E38 Medmate Prescription Delivery within 60minutes

Listen in as in this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC and guest Brett Stephenson, Director of Business Consulting at Skyfii talk about the exciting world of data intelligence and data driven venue analytics. Brett introduces Skyfii as a company providing a cloud-based software platform which helps physical venues measure, predict,… Read more: E37 Using Venue Analytics to Influence Behaviours and Increase Revenue

This episode of Pharmacy View Podcast features Simon Reynolds, Managing Director and Co-Founder of Australia’s largest Independent Pharmacy Group – Pharmacy Alliance. During this gripping conversation, Host Scott Carpenter, EVBC and Simon talk about how technology has been a key driver behind the success of the Pharmacy Group and how it will continue to be… Read more: E36 Pharmacy Alliance built on Technology

In this episode of the Pharmacy View Podcast, Host Scott Carpenter, EVBC talks to Bruce Maton and  Clarence Ho from Mediumcast, a company that helps clients create interactive digital experiences for real world customers. This day and age is characterized by an ever-increasing need for digital communication, and in this episode, the host and his… Read more: E35 The Digital Future for Customer Communications is here now!

This episode of Pharmacy View features a fascinating conversation about the power of AI (artificial intelligence) to keep community pharmacies competitive. Host Scott Carpenter welcomes Michael Alexander, a pharmacist and tech entrepreneur whose insights you won’t want to miss. Michael shares his perspective as someone who has worked in the pharmacy industry both in Australia… Read more: E34 Community Pharmacies can use AI to keep their competitive edge

This two part episode of Pharmacy View podcast explores cutting-edge digital transaction technology that is transforming retail interactions for both merchants and customers. Scott and his co-hosts Andrew and Anthony welcome Technologist Hamish Sadler, who details for them the thinking and pain points behind a ground breaking platform that tracks merchant and shopper activity without… Read more: E32 Digital Receipts coming to your Pharmacy pt1

On this episode of Pharmacy View, Scott sits down with two guests, Mark Feldschuh and Max Mito, to discuss the function and application of Strong Room AI. Mark, a seasoned pharmacist in Melbourne, provides insight in the effectiveness of Strong Room AI in a pharmacy setting, and how this improves the customer experience. Max, the… Read more: E31 Strongroom.ai Facial Recognition Technology in Pharmacy

On this episode of the Pharmacy View podcast, Scott talks with Zamil Solanki, award winning pharmacist, serial entrepreneur and industry leading business strategist. Zamil has extensive experience helping health entrepreneurs, pharmacy owners and corporate organizations succeed using tailor-made solutions and real-world implementation strategies. Zamil shares from his wealth of knowledge about technology in the pharmacy… Read more: E30 Tech Advancements from a Pharmacist’s View

On this episode of the Pharmacy View podcast, Scott talks with Kavita Nadan and Surge Singh from the soon to be launched Locumate Pharmacy Support Business, an app that is working to connect Pharmacies and Locums. Scott discusses with Kavita and Surge the origins of Locumate and how they came up with the idea. Kavita… Read more: E29 Locumate Technology Platform Launch

On this episode of the Pharmacy View podcast, Scott talks with Brianne Shephard, winner of the Pharmacy Assistant of the Year award in 2019.  Scott and Brianne discuss Brianne’s experience in working with independent pharmacies and pharmacists to build their front-of-shop businesses and professional services. Brianne describes some of the difficulties she faces when trying… Read more: E28 Technology efficiencies in Pharmacy Front of Shop

On this episode of the Pharmacy View podcast, Scott talks with Simon Carroll, Director of Health Information Australia, as well as co-founder Ehealth Coach and of the charity Global Schools Partners. After briefly discussing Simon’s background in owning pharmacies Scott and Simon go through a detailed walkthrough of what Health Information Australia does and how… Read more: E27 Pharmacy Customer Journey using Health Information Australia QR Codes

The massive influence of technology on the retail Pharmacy industry is front and center in this episode of Pharmacy View. Scott welcomes longtime colleague Chris Swifte from AP Group. Together they survey the landscape past, present and future with regard to the role IT platforms play in today’s Pharmacy sector. They touch on the efficiency… Read more: E26 AP Sales Platform Fosters New Partnering Opportunities

On this episode of the Pharmacy View podcast, Scott and his guest, Roger Simpson of The Retail Solution, take a look at tech trends that will have lasting impacts in the post-Covid world. A thought leader with more than 25 years’ experience in the areas of retail consulting and training, Roger shares thoughts about how… Read more: E25 4 Key Elements for Pharmacies Navigating a Post Covid World

On this episode of the Pharmacy View podcast, Scott and his guest, Natalie Sirianni, break down the many components involved in the sale of a pharmacy. A broker whose entire family works in various aspects of the industry, Natalie draws on 15 years of experience. She walks us through a checklist of items to consider… Read more: E24 Technology Considerations when Buying and Selling Your Pharmacy

On this episode of the Pharmacy View podcast, Scott’s guest is Sue Muller, founder of LocumCo, Australia’s leading pharmacist owned and operated specialist recruitment company. As a young locum, Sue realized that she was unable to accommodate all of the requests she received. After repeatedly passing jobs to friends, she saw an opportunity and created… Read more: E23 Using Technology with Pharmacy Locums to Increase Accessibility and Communication

On this episode of the Pharmacy View podcast, Scott’s guest is Ironman Champion Guy Leech who will be attending APP2021 on the Gold Coast this year as part of a newly formed Sudden Cardiac Arrest awareness partnership with the Pharmacy Guild of Australia and several major Pharmacy Groups. Originally from Melbourne, Guy lives today on… Read more: E22 How Pharmacies are using Defib Technology to save Australian Lives

On this episode of the Pharmacy View podcast, our guest is Daniel Riley, director at Suntax. He is passionate about developing and using accounting tools that can help speed up cash flow to small businesses and keep them running including Pharmacies. Daniel is an accountant by trade, but he joined Suntax to help make the… Read more: E21 Technology and Financial Business Coaching

On this episode of the Pharmacy View podcast, our guest is managing partner from Chemist Discount Centre in Endeavour Hills – Pharmacist Kavita Nadan. During the episode, Kavita discusses the future of Pharmacy innovation and the importance of keeping an open mind and being receptive to change as it comes. Kavita discusses her background and… Read more: E20 Pharmacies in the digital era with Kavita Nadan

On this episode of the Pharmacy View podcast, our guest is Pharmacist Pasquale de Maria who has made the professional transition from Full Time Pharmacist & Pharmacy Owner to Bookkeeping Business owner. During the episode, Pasquale discusses some of his positions on digital bookkeeping, and offers insights into why it can save Pharmacies time and… Read more: E19 Technology and Back Office efficiency in your Pharmacy

On this episode of the Pharmacy View podcast, Scott talks with Sarah Stoddart of Vitality Law, who practices commercial and employment law with a focus in the healthcare industry. Scott and Sarah focus today on Technology and HR law. Sarah talks about the issues companies face when using their social media platforms to post staff/customer… Read more: E18 Technology & HR Law in Pharmacy Workplaces

On this episode of the Pharmacy View podcast, Scott talks with Rob Sztar, Pharmacist and Owner/Partner at Scripts for You pharmacy in Victoria. Rob is also the author of Transpharmation, a book discussing how technology can impact Pharmacy, as well as leading a podcast and digital magazine on the subject as well. Scott and Rob… Read more: E17 Today’s Customer has more than one door to your Pharmacy

On this episode of the Pharmacy View podcast, Scott and his cohost Anthony Sapountzis from Aerion Technologies talk with Shane Bartle, CEO of Storbie, a software firm specializing in the community pharmacy industry that helps create and manage omnichannel websites for its clients. Scott and Shane first discuss Storbie’s move to specialization in community pharmacy… Read more: E16 “How Pharmacies can use omnichannel solutions to create a digital market presence”

On this episode of the Pharmacy View podcast, Scott talks with Tim Shelton, a community retail Pharmacist with 25 years of experience in the field. Tim is currently working in e-commerce heading up the agency machete.systems, which takes Australian and New Zealand brands and helps them transition into being represented on Amazon. Scott and Tim… Read more: E15 Navigating E-Commerce Spaces: How Pharmacies can Stay Ahead in an Increasingly Online World

On this episode of the Pharmacy View podcast, Scott talks with Rachael Runner, national business development manager at Demodeks Meditech.  Rachael is a healthcare industry veteran with over 22 years of experience, currently specializing in pharmacy dispensary and robots. Rachael shares key insights from her years in the industry focusing on the importance of customer… Read more: E14 Technology and Workflow Efficiency: What to look for in Your Pharmacy

On this episode of the Pharmacy View podcast, Scott gets the latest on a range of digital technologies from Marta Stybowski, a pharmacist who has consulted widely across the industry. She currently represents the groundbreaking SiSU wellness platform whose stations are popping up in retail, Pharmacy and office spaces offering individuals a secure online portal… Read more: E13 No Silver Bullets: The best Pharmacies blend Technology and Teamwork

On this episode of the Pharmacy View podcast, Scott talks with Propell Health CEO and founder Craig Simmonds to talk all things iHealth and using technology to improve the patient experience from the doctor’s office to the pharmacy. Given the prevalence of iHealth and the benefits of using technology to remotely-monitor patients, it may be… Read more: E12 iHealth: technology helping improve patient experience from the doctor to the pharmacy

In this episode of Pharmacy View – technology in Pharmacy podcast series, Scott invites Richard Lennon to share some of the technology best practices he has implemented at Davey Street Discount Pharmacy, the independent Pharmacy he co-founded in Hobart, Tasmania. He calls his homegrown strategy “Automagic,” a term he coined to describe a variety of… Read more: E11 How Tech Tools Perform “Automagic” at Davey Street Discount Pharmacy

In this episode of Pharmacy View, Scott talks with Andrew Romeo from Aerion Technologies. Andrew and his business partner Anthony Sapountzis started Aerion Technologies about twelve years ago right after they finished university. In these early days they were introduced into Pharmacy through a Brand marketing group and the work that came from this connection… Read more: E10 The evolution of Shopfront Solutions platform in Pharmacy

On this episode of the Pharmacy View podcast, our guests are Liz Bryant and Frank Triulcio from Crosier Scott Architects. During the episode, they discuss challenges that retail architects can face when outfitting pharmacy spaces incorporating technology platforms, current trends in the field, and technology looking forward. Diving right in, they talk about some of… Read more: E09 Technology Considerations for your Healthcare business design and layout

In this episode of Pharmacy View, Scott Carpenter welcomes Aaron D’Souza, Pharmacist and Head of eSolutions at GuildLink. They detail how pharmacies should be approaching digital prescribing and the steps they can take to increase their digital strength, noting the benefits of Google My Business and creating an engaging website and app. We address the… Read more: E08 Guildlink & Guild Digital Member Support

In this episode of Pharmacy View, Scott sits down with guest Sarah Stoddart, from Vitality Law Australia. Sarah is passionate about equipping small business owners in the health care industry by providing legal knowledge and education. Sarah is a commercial lawyer who focuses on law education and needs within pharmacy. Not only is Sarah a… Read more: E07 Sales transactions, Law & Technology in Pharmacy

In this episode of Pharmacy View, Scott Carpenter and Anthony Sapountzis welcome Richard Manthey, Head of Data and Information Solutions at Pharmacy Platform. They discuss the topic of hospitals and medical facilities being hacked and having their medical data stolen and how that relates to the security of Pharmacies and their data. We address these… Read more: E06 Cyber and Data Security in your Pharmacy business with Richard Manthey

In this episode of Pharmacy View we talk with Pharmacist Roger Kluth originally from the UK where he worked for Boots the Chemists for approximately twenty years. Moving to Australia 15 years ago, Roger has worked for Pharmacy groups and brands including McKerrell Pharmacies QLD, Terry White Chemists, Sigma Pharmaceuticals, API Soul Pattinson & Pharmacist… Read more: E05 The ongoing development of technology and apps in the pharmacy world with Roger Kluth